Privacy Policy

 

Privacy Policy

Last updated: August 2026

Cortell ("we", "us", "our") operates the website cortell.co (the "Site"). This page explains what personal information we collect, how we use it, and the choices you have.

Information We Collect

When you visit or shop on our Site, we may collect:

  • Contact information: name, email address, phone number, shipping address
  • Order information: products purchased, order value, payment method used (we do not store your full card details; these are processed securely by our payment provider)
  • Device and usage information: IP address, browser type, pages visited, time spent on the Site, collected automatically through cookies and similar technologies
  • Communication records: messages you send us via WhatsApp, email, or our contact forms

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including delivery and Cash on Delivery arrangements
  • Communicate with you about your order, including confirmations, shipping updates, and support requests
  • Send you marketing emails or offers, only if you have opted in, and you can unsubscribe at any time
  • Improve our Site, products, and customer experience
  • Prevent fraud and maintain the security of our Site

How We Share Your Information

We do not sell your personal information. We may share it with:

  • Payment processors, to securely process your payment
  • Delivery and courier partners, to fulfill and deliver your order
  • Service providers, such as our email and hosting platforms, who help us operate the Site
  • Legal authorities, if required by law

Cookies

Our Site uses cookies to remember your cart, preferences, and to understand how visitors use our Site. You can disable cookies through your browser settings, though some features of the Site may not work as intended if you do.

Data Security

We take reasonable steps to protect your personal information, including using secure, encrypted connections for payment processing. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

You may contact us at any time to:

  • Request a copy of the personal information we hold about you
  • Ask us to correct inaccurate information
  • Ask us to delete your information, subject to any legal or operational requirements we may have to retain certain records
  • Unsubscribe from marketing communications

Children's Privacy

Our Site is not directed at children under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

Email: admin@cortell.co
Website: cortell.co