Refund policy

We want you to feel completely confident buying from Cortell, especially as a new brand. If you're not happy with your purchase for any reason, reach out to us within 7 days of delivery and we'll make it right, a refund, a replacement, or a different product, whatever works best for you.

We handle every request individually. Just message us at admin@cortell.co or via WhatsApp with your order number and let us know what's going on, no long forms, no interrogation.

Order Cancellations

You may cancel your order free of charge at any time before it has been shipped. To cancel, contact us at admin@cortell.co or via WhatsApp with your order number as soon as possible.

Defective, Damaged, or Incorrect Items

If you receive a product that is damaged, defective, expired, or not what you ordered, reach out within 48 hours of delivery with your order number and a photo of the item received. We'll arrange a replacement or full refund at no cost to you, once verified.

Refunds

Once we've confirmed your request, we'll let you know how it'll be handled. Approved refunds for online payments are processed back to your original payment method within 7 to 10 business days. Approved refunds for Cash on Delivery orders are processed via bank transfer within 7 to 10 business days.

Original shipping charges are non-refundable unless the return is due to our error, a defective, damaged, or incorrect item.

Exchanges

If you'd like a different product instead of a refund, just let us know and we'll arrange it, subject to availability.

Contact Us

For any cancellation, return, or refund request, reach out to admin@cortell.co or via WhatsApp. We aim to respond within a few hours during business hours.